Frequently Asked Questions

  

Question: I live in Canada and was wondering where I can find RotoZip® tools?

Answer
Visit our website and click on the 
WHERE TO BUY link in the top or bottom navigation bar to discover where you can find RotoZip products in your area. If you’d rather see our products in-person, take a look at the following retail stores.

National Retail Stores across Canada: The Home Depot, Sears, Rona, and Canadian Tire, Home Hardware, Lowes.

Western Canada: Totem

Eastern Canada: Kent Building Supplies, Reno-Depot

Let us know how we can assist you further.  Feel free to email our customer service or call us at 1-877-768-6947, Monday through Friday 8:00AM to 6:00PM, Central Standard Time.

 

Question: When I bought my tool, something was missing in the box. Can you help?

Answer
We are very sorry that your purchase was incomplete.  Please contact us to arrange for the missing item to be sent to you.  We will need to know the tool kit model number, which item is missing, and your personal information in order to get the replacement to you.  Email us, or call RotoZip Customer Service at 1-877-768-6947. Our hours are Monday through Friday 8:00AM to 6:00PM, Central Standard Time.

 

Question: I live in Europe and I need repairs/parts. Where can I find help?

Answer
We are sorry that your products are not in top working condition.  From July 2010 onwards, the system tool manufacturer RotoZip will cease to produce and introduce new products for the European market. The technology of RotoZip will be integrated into the Bosch Professional product portfolio. If your tool is still within the warranty period please visit www.bosch-pt.com and select your country of purchase. If your tool is outside of the warranty period a full list of approved Bosch Service Centers in your country can be found at www.bosch-pt.com or contact your local Bosch stockist.

The RotoZip Tool Corporation in the United States is a different entity from Bosch Power Tools Gmbh. The Bosch Professional European tool line has different features, including voltage. Since we do not stock and no longer manufacture these tools in the United States, we are unable to refund or replace damaged tools.  We apologize for any inconvenience this may have caused.

 

Question: Where can I find a product manual?

Answer
Click here to find the owner's manual for your RotoZip tool.  If you need specific help with your tool/attachments, you will find step-by-step instructions in your Owner's Manual online.  If you still need assistance, feel free to contact us at 1-877-ROTOZIP (1-877-768-6947), and we will do our best to answer your question quickly and helpfully. 

 

Question: I have an older RotoZip® tool, and I'm looking to see which new attachments are compatible.  Can you help?

Answer
The attachment chart below indicates compatibility of RotoZip®  tools and attachments.  Keep in mind some attachments have been discontinued.
Attachment Compatibility Chart

 

Question: Why tool has recently suffered water damage.  What should I do? 

Answer
If your electric power tools have been submerged in water for an extended period of time, it is very important that you properly clean, dry, and safety test them before attempting to put them to use. Water is an extremely effective conductor of electricity and failure to properly inspect and test your electric tool could result in an unsafe and dangerous situation.  Water contamination can have a detrimental effect on both the electrical and mechanical portions of the tool; therefore a complete examination is required prior to using your tool. We strongly encourage this evaluation and testing be performed by a Bosch Factory or Authorized Service Center or qualified electric motor repair facility.

Electrical 
The motor, including the armature, field, brushes, and springs should be completely disassembled and blown off with clean, dry compressed air. Armatures and fields should be safety tested using a high voltage test according to manufacturer’s and UL specifications Brush springs or holders that appear rusted should be replaced All wiring connections, including field and switch leads, must be clean and dry Make sure to blow out all cavities in the motor housing where moisture can be trapped Clean, dry, and repack bearings. Sealed bearings that run rough should be replaced Inspect the power cord for any sign of water contamination such as swelling or discoloration and replace if necessary. The complete tool must be safety tested before use with a high voltage test according to manufacturer’s and UL specifications

Mechanical 
Clean and re-lubricate the gear box according to manufacturers specifications Clean, dry, and repack bearings. Sealed bearings that run rough should be replaced Chucks, bit, and blade holders can be sprayed with a WD-40 type lubricant and then blown off with clean dry compressed air. Check circular saw lower guards, these should move freely and close quickly.  If not working properly replace lower guard and bearing plate – do not lubricate or apply oil.

Batteries and Chargers, Cordless Tools
Battery packs have internal cells and connections that can become corroded and/or rust when water enters the case through a vent hole.  Such batteries will exhibit lower power and have reduced capacity to be charged.  The vent holes may also become clogged and non-functional.  Batteries have no serviceable internal components and must therefore be replaced under such conditions.

Mechanical
Blow off exposed terminals with clean, dry compressed air and allow to sit for 48 hours, longer if possible, to allow for evaporation.

For further assistance contact  RotoZip Customer Service at 1-877-ROTOZIP (1-877-768-6947).

 

Question: How can I avoid breaking bits?

Answer
We have some good tips to help.  Visit our new web page to learn how to
Avoid Breaking Bits

 

Question: Where can I get parts for my new tool (replacement chuck, collets, handle, drive pin)?

Answer
We have a small selection of service parts available for purchase directly through RotoZip if you are located in the United States or Canada.  Parts may be ordered by calling RotoZip Customer Service at 1-877-768-6947.  Our hours are Monday through Friday from 8:00AM to 6:00PM, Central Standard Time.  Should you decide to order by phone, please have your tool's model and serial numbers ready.  We will also need your phone number and address to process your order.

 

Question: I need parts/repairs for my older RotoZip® tool (e.g., Rebel or Revolution).  Can you help?

Answer
Our customer service team will work with you to either fix or identify a replacement model for your RotoZip tool, and ensure you have a working tool.  Unfortunately, RotoZip no longer stocks parts to repair the Rebel or Revolution tools. We do offer a replacement/upgrade program for consumers in the United States or Canada. Replacement tools can vary in price from $60.00 to $80.00 U.S. The replacement is tool for tool.  All Zip®Bits and XBITS™ are compatible with any RotoZip tool, provided you use the correct size collet. If you have attachments you have used with your older tool and you decide to purchase a new RZ model, please contact us, so that we can work with you on the compatibility of your attachments with the new RotoZip tools.  To take advantage of the replacement/upgrade program, please call RotoZip Customer Service at 1-877-768-6947. Our hours are Monday through Friday 8:00AM to 6:00PM, Central Standard Time.

NOTE: Please do not send credit card information through an email!  This is not a secure way to send personal information.  Please call Customer Service if you wish to make a transacation.

 

Question: Where can I find RotoZip products?

Answer
Vi
sit our Where to Buy page and discover where you can find RotoZip products in your area.

National Retail Stores: The Home Depot; Lowe's; Sears; Ace Hardware; True Value; Farm & Fleet; Fleet Farm; Menard's; and Orchard Supply.

Special Orders: Keep in mind -- if your local home center or hardware stores do not have what you are looking for in stock, they may be able to special order it for you.

Accessories: You can also purchase all of our accessories by contacting the RotoZip Order Desk, toll free, at 1-877-768-6947. Our hours are Monday through Friday 8:00AM to 6:00PM, Central Standard Time.